For therapy to be most effective, it is important to attend sessions on a regular basis. Appointments are reserved especially for you. Session are organised for an agreed date and time. Sometimes schedule adjustments are necessary.

If you are late attending the session, I will stay online for 15 minutes to allow for any eventualities. If you do not make contact within this time, then the session will be considered missed, it will be cancelled, and you will be charged the full session fee for this. If you are late attending your session, we will still end on the original time for the session.

If you wish to cancel a session, you are asked to give a minimum of 48-hours’ notice by either email or text. Please understand that if a session is cancelled or changed without giving enough notice, there is no opportunity to fill that session time and other clients miss the chance to attend therapy and receive help. If you miss your agreed session and have not given sufficient 48-hours’ notice, then the full session fee will still be payable. If two or more sessions are missed/cancelled, then I will contact you to discuss this and explore if future sessions may have to be terminated.

If for any unforeseen circumstance I need to cancel our session, I will do my best to notify you as soon as possible and we will either rearrange the session at the next available appointment or provide you with a refund.

If a client attends the session under the influence of alcohol, drugs, or becomes abusive during the session, I reserve the right to cancel that session immediately and that session will still be charged for.